Cancellation & Refund Policy
This policy explains cancellation, replacement and refund handling for TagWhite physical products and eligible digital services provided by Refly Technology.
Contact us as soon as possible with your order details. We will review eligible cancellation, replacement and refund requests according to this policy.
1. Physical TagWhite Products
This section applies to physical TagWhite products, including TagWhite QR safety tags purchased directly through TagWhite.
If you experience a problem with a physical product or order, contact us with your order details so that we can review the issue.
2. Order Cancellation
If you need to request cancellation of an order, contact us as soon as possible at reflytechnology@gmail.com.
Cancellation may be possible if the order has not yet been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
3. Damaged, Defective or Incorrect Product
If you receive a damaged, defective or incorrect TagWhite product, please contact us with your order details and relevant supporting information.
Depending on the circumstances and eligibility of the request, we may resolve the issue through replacement, refund or another appropriate solution.
4. Delivery Issues
If your order has not arrived within the expected delivery period or there is another delivery-related problem, contact us with your order number and delivery details.
We may need to verify the shipment status with the applicable courier or delivery provider before resolving the request.
5. Refund Processing
Where a refund is approved, it will normally be processed through the applicable payment method or another suitable method.
The time required for an approved refund to appear in your account may depend on the payment provider, bank or other financial institution involved in processing the transaction.
6. Mobile Theft Protection Purchases
Mobile Theft Protection is an optional digital TagWhite service. When purchased through the TagWhite Android application using Google Play, the payment is processed through Google Play.
Refund eligibility and processing for purchases made through Google Play may be subject to Google Play's applicable refund policies, procedures and terms.
The cancellation and refund process for a physical TagWhite product may differ from the process for a digital service purchased through Google Play.
7. Information Required for Assistance
When contacting us about an order, cancellation, replacement or refund, please provide sufficient information for us to identify and review the transaction.
This may include your order number, registered contact information, description of the issue and, where relevant, photographs or other supporting information relating to a damaged, defective or incorrect product.
8. Verification and Misuse
Cancellation, replacement and refund requests may be subject to reasonable verification.
TagWhite reserves the right to decline requests that are fraudulent, abusive or otherwise inconsistent with this policy, subject to applicable consumer laws.
9. Changes to This Policy
We may update this Cancellation & Refund Policy when our products, services, payment processes or applicable requirements change.
The latest version will be published on this page with the updated effective date.
10. Contact Us
For cancellation, replacement or refund assistance, contact: